Shipping Policies

Electronic Cigarettes

Due to German and European regulatory frameworks (such as the TPD2 / Tobacco Products Directive and the Jugendschutzgesetz), we are limited in the regions we are able to ship to and the verification steps required. Age verification (18+ / 21+ depending on local classification) upon delivery will be required for all orders and is included in shipping charges at checkout. Someone of legal age must be present to sign for the package.

Shipping certain tobacco-adjacent products through standard postal services is subject to strict cross-border distance sales bans in Germany. As a result, we partner with specialized private regional and national carriers to handle these deliveries securely.

Shipping Regions & State Restrictions

We ship to the German federal states (Bundesländer) highlighted in green and orange, with restrictions applying to the states highlighted in orange. The restricted states and their specific regulations are listed below:

  • Baden-Württemberg: Standard compliance required

  • Bavaria (Bayern): Standard compliance required

  • Berlin: No flavored e-liquids permitted under local city-state guidelines

  • North Rhine-Westphalia (Nordrhein-Westfalen): Standard compliance required

  • Saxony (Sachsen): Strict online distance sales verification required

  • Thuringia (Thüringen): Only nicotine-free products permitted for direct consumer shipping

Delivery Restrictions

We do not ship to:

  • Packstationen / Postfilialen (due to mandatory face-to-face adult signature requirements)

  • Military bases / Barracks (Kasernen)

  • Addresses outside of Germany (domestic shipping only)

General Shipping Information

Shipping Fees

Free shipping on orders over 1000 Euros (before tax)

  • Under 50: 14.99
  • 50 – 74.99: 7.99
  • 75 – 99.99: 5.99
  • 100 to 500: 20.99
  • 500 to 1000: 34.99

All of our packages are shipped through regional carriers, as it’s now illegal to ship vapes through DHL.

Orders placed before 1:00 PM  Monday–Friday are usually shipped the same day if we’re not short staffed or behind schedule. Holidays may delay processing and shipping times.

Orders placed after 1:00 PM Friday are shipped Monday.

Tracking emails are automatically sent once packages are shipped. Tracking information may take up to 48 hours to update on the shipping carrier’s website. Please also check your spam folder.

Customers are responsible for providing the correct shipping address. Incomplete or incorrect shipping addresses may result in lost packages or shipping delays.

Note: The shipping carrier will make up to 3 delivery attempts before returning the package back to us if there is no recipient available to sign for it.

If the carrier has made its third and final delivery attempt and the package is being returned back to us, we can either reship your order or issue a refund.

  • Reshipping packages and any additional shipping fees are at the discretion of Huff and Puffers.
  • Please contact us if you would like to have your package reshipped.
  • In some cases, the package must be returned to us before it can be reshipped.
  • Packages returned due to a recipient being unavailable to sign, incorrect shipping address, or an inaccessible property will be issued a refund within 3–5 business days after they are received.

Contact us now

E-Mail: info@example.com
Telefon: +12 345 67 89